Jonathan Chang

Product Designer

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Featured work

Below is a small sample of my work.
Virtual Facility / Case Study / 2023

Why is new customer sentiment at an all-time high, yet user engagement remains significantly low and continues to decrease?

Impact
29%
Increase in daily engagement
37%
Reduction in onboarding time
Virtual Facility / Case Study / 2024

How can we design a product that effectively serves a slow-moving industry, where each customer follows a unique process?

Impact
74%
Increase in items being actioned
11%
Reduction in time to value for customers
Virtual Facility / Case Study / 2023

How might we standardize the way we communicate coverage and statuses across different data types while maintaining accessibility?

Impact
63%
Decrease in usage of support dialog
56%
Reduction of icons used in app
Asset Panda / Case Study / 2019

How can we evolve to support small mom-and-pop businesses without sacrificing the critical features our enterprise clients rely on?

Impact
Created a new stream of revenue for AP
Reduced support inquiries around auditing
Asset Panda / Case Study / 2019

How might we re-imagine reporting and permission management to fit the needs of every customer?

Impact
Increased usage of the reporting tool
Supported a wider range of customers
About me

As a design leader, I am committed to crafting meaningful, impactful experiences that resonate with users. I foster collaborative environments that emphasize learning, growth, and honesty, while overseeing strategic alignment of every project, ensuring delivery of user-centered, high-impact solutions.

I believe that great design extends beyond visuals and the confines of the screen. When executed well, it forms a genuine connection with users, leaving a lasting impact on both their daily experiences and the success of the business.

Give my Email a shout! I love conversing about anything and everything.

Thanks for stopping by.